About RetailX
Since its establishment in 2009, RetailX has had customer experience as its main business area. We have worked with more than 250 chains and shopping centers in Norway and Sweden. The company's software development is organized in a separate subsidiary, Excite Technologies AS. Both companies are ISO 27001/2 certified and will be ISO 9001 certified in 2024.
We are the largest provider of shareable customer insights in Norwegian retail. In 2023, we collected 150 times more customer responses than the entire BI Customer Barometer combined. In total, we collected 750,000 customer responses from shoppers and non-shoppers from over 5,000 stores.
Every year we publish trend reports with key findings and insights. We use these insights to help our clients increase conversions, sales and create great customer experiences.
We understand your industry
All our advisors have extensive experience from first-line organizations in the retail and fitness industry. We help clients improve conversion, sales and customer satisfaction. Our methods and approach are insight-based and always about practical implementation in the front line. Our services consist of assisting with the development of sales/service strategies, implementation support with research-based and implementation of industry-leading technology.
Sales and service consultancy
We're experts in increasing conversions and sales and help you develop and implement actionable strategies.
Training in sales and service management
Since our establishment, we have conducted thousands of training programs in sales, service and management.
Insight and analysis
We are the largest provider of insight into the Norwegian retail sector and assist customers with the collection and analysis of large and small data sets.
Getting scolded doesn't make anyone better
Customer focus is often culturally conditioned in the company's DNA, and measurements alone do not create better results. You need to use customer insight to create recognition, focus and a desire to improve.
It's about giving employees the best possible conditions for success. After all, nobody gets better by getting scolded!
We create profitable service heroes in the front line
RetailX is a safe partner, with us the customer is always first!
Secure data storage is a top priority for us. That's why we store all data within the country's borders.
The certification shows that we protect our data in a systematic and effective way.
RetailX and Excite Technologies comply with the European General Data Protection Regulation 2016/679 (GDPR) and all applicable data protection laws.
For us, customer service is our most important competitive advantage. We receive thousands of support inquiries annually and are proud that our support department has a CSAT score of 96.2 percent.
Our people
We create good results together with our clients because RetailX is made up of people who are truly passionate about the subject - and all of our consultants have a background in retail and chain operations.
Jan Vegard Rudsengen
Eivind Ristebråten
Trond Håvard Thune
Morten Isachsen
Tor Helland
Anders Korsnes
Jan Van Ngo
Gunnar Kvesetberget Hagen
Henrik Tronbøl
Sanaz Rahimi
Solveig Maria Sæbø
Ole Ragnar Randen
Pål Bakken
Jens Roksvaag Paulsen
Jonas Hagelid
Would you like to give it a try?
RetailX has developed Excite, a cost-effective and tailor-made solution for retail and gym chains that want to increase conversion, sales and customer satisfaction through widespread customer focus and engagement in the front line. In short, what spices up both the customer experience and profitability for the better.
