It only takes a few weeks to set up the survey and start collecting data once the integration is in place. "We often collect data for 4-6 weeks before we look at what constitutes a zero point. Then you have a good and solid foundation on which to make further decisions.

We assist with good start-up training and usually gather all department managers who need a good start and who often later need to review with their employees. In addition, our rapid support department provides assistance throughout the year as needed.

We see a direct correlation between using the system and customer satisfaction. This is easily explained by the fact that you get a directed and improved focus by reading customer feedback. To succeed in creating change in the face of customers, it is important that all employees use the solution to absorb insights and learning. This starts with recognizing where the areas for improvement in the customer experience lie and the desire to become even better. We see good development and high use of Excite for those who are able to put this into perspective for their employees.

"Yes, we can set up a single sign-on that makes it possible to access Excite directly from other platforms used. The user will then experience easier access and have fewer individual portals to deal with.

Yes, it's possible to export various key figures to other systems used, many people look at key data from Excite together with other governing KPIs that apply to the company - to be able to see the connection between the data over time.

Dashboards that show team engagement and daily usage while all users get a push in the app when new activities and customer responses are available create a necessary awareness and reminder of the importance of daily usage.

RetailX possesses large data sets on over 1,600 different brands that are collected from Norwegian shopping centers every year. This is data that we own ourselves and that we can share with other users of the Excite solution. The most natural thing to do is to look at your own competitive picture, and make use of overall aggregated data on all stages of the customer journey for the selected period - and compare with your own results.

Web and APP are currently available in Norwegian, Swedish and English The questionnaire itself can be developed in any language of your choice.

You can freely set up your own surveys in Excite, both internally and externally. You can set up everything yourself, but you can also get help from our consultants who have extensive experience in terms of both question wording and length.

Yes, all support relating to users and assistance with the existing solution is available to all users throughout the year, both by phone and online.

Excite has been developed to support the need for tools related to good operation and implementation.We have emphasized developing functionality that allows e-learning systems as well as forums and common communication platforms / intranets to be added to Excite. This often proves to be very cost-effective.