Feedback - create better customer experiences with insight and engagement
RetailX Feedback is our standard module, tailored for retail. This complete module helps you increase conversion, sales and customer satisfaction by combining customer insight, positive reinforcement and competitive intelligence. With an intuitive design available in both app and web, RetailX Feedback gives you the tools you need to understand and improve the customer experience.
Create motivation through sharing and collaboration
RetailX Feedback isn't just about measuring results - it's about highlighting good performance. By sharing tips, tricks and customer comments, you can motivate employees and create social pressure that drives improvement. With features for giving kudos, sharing customer comments and following up on dissatisfied customers, RetailX Feedback gives you the tools to create a positive and engaging company culture.
RetailX Feedback - Systematically improve the customer experience with real-time insights and sharing of best practices.
Integrations that provide deeper insights
RetailX Feedback can be integrated with POS systems, customer clubs and HR systems, making it possible to collect data continuously and get real-time updates. Baseline results provide a solid foundation for following developments over time. Managers and employees at all levels have access to the feedback, enabling the entire organization to contribute to improving the customer experience.
Full control at the touch of a button
RetailX Feedback is designed to make it easy to manage customer feedback and results in real time. You get an overview of customer satisfaction, recent customer responses, and can share praise and recognition directly in the app. With access to scorecards, customer responses and key metrics at all levels, you can customize your view to focus on what matters most to your business.
What is included?
- App and web
- Real-time customer response
- Results and development
- Filter selection on results
- Export data to Excel
- Follow-up on dissatisfied customers
- Benchmark against other chains
- Heatmaps on the customer journey
- Built-in forum
- Sharing with images, GIFs, emojis
