We increase conversion and sales through better customer experiences

Real-time customer feedback gives you insight into how your business can improve the customer experience and increase profitability.

We deliver to these industries:

Retail
Mall
Gym
Airports
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We are the largest provider of customer insight in Norwegian retail.

Since the establishment in 2009, RetailX has had customer experience as its main business area. We have worked with more than 250 chains and shopping centers in Norway and Sweden.

We are the largest provider of shareable customer insights in the Norwegian retail sector. In 2023, we collected 150 times more customer responses than the entire BI Customer Barometer combined. In total, we collected 750,000 customer responses from shoppers and non-shoppers from over 5,000 stores.

Every year we publish trend reports with key findings. We use these insights to help our clients increase conversions, sales and create great customer experiences.

1 Excite trend report 2023

stores 1

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customer response 1

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Preferred partner and supplier to:
Logo for Virke
Logo for the Norwegian Shopping Center Association

Facts and figures

of Norwegian retail customers leave the store without shopping. 1
0 %

Cause

of those who do not shop state that employees are the reason. 2
0 %

1 IMAS Group
2 Excite shopping center analysis 2023, data basis with 464,532 respondents

We create increased conversion and sales

We have solutions that engage the entire value chain from administration to frontline staff. With the help of Excite, we create more aware employees, increased customer focus and higher service levels.

Increased customer focus

More aware employees

Better implementation

How we increase conversions and sales

Identify potential

We gather customer insights and identify variation and potential for your business.

Profitable focus

We identify drivers of satisfaction and conversion to ensure a profitable focus.

Engagement and mastery

Engaging everyone through awareness, positive reinforcement and best practice.

Are you curious about what we can offer your industry?

Are you curious about what we can offer your industry?

In safe hands

All data is stored in Norway

Secure storage of data is our top priority.
That's why we store all data within the country's borders.

ISO 27001/2 Certified

The certification shows that we protect our data in a systematic and effective way.

GDPR

RetailX and Excite Technologies comply with the European General Data Protection Regulation 2016/679 (GDPR) and all applicable data protection laws.

Our services

We help you on your journey to realize the potential of using Excite. Our skilled advisors can help you with training and consulting to strengthen your sales and service culture.

We can present industry insights based on customized reports and analysis for your industry.

Read more here

Sales and service consultancy

We're experts in increasing conversions and sales and help you develop and implement actionable strategies.

Training in sales and service management

Since our establishment, we have conducted thousands of training programs in sales, service and management.

Insight and analysis

We are the largest provider of insight into the Norwegian retail sector and assist customers with the collection and analysis of large and small data sets.

Master Green Logo
Excite is a fantastic tool for us - simple, intuitive and efficient!
We at Mester Grønn aim to be the best shopping experience in Norway. Nothing less. We won't get there without feedback from our customers and systemized training based on customer feedback. Our skilled employees embrace and actively use Excite to know WHAT they need to train on at all times to deliver Norway's best shopping experience.

Hege Hildeng

Marketing Director, Mester Grønn
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For us, this is a very important tool
Excite gives us immediate feedback from members. It gives us tremendous insight into areas for improvement and insight into what members value. For us, this has become a very important tool, both in terms of how we can improve, but also as a measurement of how operations work at the individual center. With many locations spread throughout the country, we have gained a unique overview that has made our everyday life easier and more insightful.

Morten Hellevang

CEO, Fitness Group Nordic AS
Norwegian Outlet logo
After years of using a different system, we decided to switch to Excite this time.
We've never regretted it for a second! The system is both intuitive and motivating while providing very accurate feedback on relevant parameters. Sharing success stories and focusing on the positive has definitely given us a boost in the customer experience at the mall. For both employees and managers, it's a very useful tool that inspires, motivates and engages. This is perhaps part of the success story behind Excite.

Anker Wiinberg

Destination Manager, Norwegian Outlet
logo family sportsclub
"Excite is a no brainer"
The collaboration with RetailX is invaluable and is a key contributor to our fantastic performance improvement. The Excite tool is tailored to our industry and impressively engages the entire organization, generating revenue from leads that exceeds the cost of the license. "Excite is a no brainer"

Trygve Hagen

CEO, Family Sports Club
bryn center
Solution that is 100% adapted to the mall
Excite is 100% developed for malls, which is quite revolutionary. The collaboration with RetailX has been entirely unique, they have taken our input seriously and have developed a system that is adapted to mall managers, store managers and employees in a very good way. Excite's support team is absolutely fantastic, they are available and respond in a fast and professional manner.

Sasha Valdez Ytternes

Mall Manager Bryn Senter
Good customer experiences lead to increased sales
Ongoing customer feedback is our single most important measure at Scala Eiendom. We find that employees gain self-confidence and last not least, are motivated to perform well. And there is competition between stores and malls to provide the best customer experiences. Good customer experiences are the most profitable way to increase sales!

Pia Madsen

Head of HR Scala Eiendom AS
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Feedback "in the moment"
I can definitely recommend RetailX, our tenants find it a fantastic and motivating tool to use! We have previously used both customer surveys and Mystery Shoppers, but this is the first tool we have used that gives us feedback "in the moment" that goes so well into the details of the individual store. RetailX also has an absolutely fantastic support department, they are quick to respond both in the app and by email.

Christina Omland

Center manager Sandens
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Simple, clear and fun to use
The new Excite solution gives me a good overview of which areas of the customer journey we're good at and which we need to focus more on. Customers like to give us feedback and the stores enjoy receiving it. After the transition to Excite, we're seeing greater engagement in the stores and the feedback is that it's clear, simple and fun to use.

Anne Trine Høibakk

Center manager Kuben Center

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